Refund and Returns Policy

At Lumina – DJEDI, we aim to ensure customer satisfaction with every purchase.

1. Return Eligibility

Products are eligible for return if:

  • Return request is made within 7 days of delivery
  • Product is unused and in original packaging
  • All accessories are included

2. Non-Returnable Items

  • Used or damaged products (not due to our fault)
  • Items without original packaging
  • Clearance or final sale items

3. Return Process

To initiate a return:

  1. Email us at info@lumina-djedi.shop
  2. Provide order ID and reason for return
  3. Follow instructions provided by our support team

4. Refund Process

  • Refunds are processed after product inspection
  • Approved refunds are issued within 5–7 business days
  • Refund will be credited to the original payment method

5. Damaged or Defective Products

If you receive a damaged or defective product:

  • Contact us within 48 hours of delivery
  • Provide clear photos/videos as proof

6. Return Shipping

  • Customer bears return shipping cost
  • If product is defective, return cost may be covered by us
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